Returns & Exchanges

At Nexgen, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location; make sure to keep your tracking receipt for proof of shipment.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.