Frequently Asked Questions
Everything you need to know about shopping with Nexgen
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Does Nexgen offer a warranty on electronics?
Yes, all Nexgen electronic products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters our processing phase and cannot be altered.